Managed Cloud Services
Built on the foundation of our managed IT services Zia has developed a managed services offering that is 100% cloud focused. Utilizing many years of experience in Managed IT Services and cloud computing, Zia is the perfect company to combine the two into dynamic and cost-effective solution for small and mid sized companies.
Features of Zia’s Managed Cloud Services
- Platform Agnostic: Zia provides managed cloud services to customers that are running cloud infrastructures on various platforms. Public cloud infrastructures can be purchased through us, from another vendor, or clients can run their own private cloud. Zia can support your infrastructure and provide stellar service.
- Proactive Monitoring and Alerts: In business you cannot just react to issues after they arise. It is critical to stay ahead of potential complications before they turn into big problems that affect productivity. Zia monitors cloud servers and catches potential issues before they manifest.
- Platform Management: Not only can Zia manage servers and other virtual devices running in your cloud but we can also manage the platform itself. This full-service approach to managed cloud services allows Zia to take ownership of your entire cloud and ensure it’s performance and stability.
- Operating System Support and Management: Zia has experience managing all major operating systems. Included various versions of Windows and numerous Linux distributions. This experience allows us to support virtually every type of cloud server.
- Patch Management: Keeping IT systems up-to-date is very important for a variety of reasons including the prevention of security vulnerabilities and ensuring high performance. Zia’s Managed Cloud Services assumes full management of your devices and ensures they are always kept up-to-date.
- Level 1 Service Level Agreement: Our Level 1 Service Level Agreement provides our managed clients with guaranteed quick responses. This ensures that clients will not experience prolonged downtime.
- 24/7 Emergency Support: We understand that most companies do business well past standard business hours. We also understand that your technology systems must be available no matter what time of day it is. We provide 24/7 emergency support for our managed clients at no additional charge.
- Expert Cloud Support: Many service providers are offering cloud solutions these days and many of these providers are not truly experienced in the cloud. At Zia we have experience in cloud computing before it was even called cloud computing. When you combine this experience and know-how with our strong background in IT Support, Managed Services, Development, and general business expertise we can say with 100% confidence we are cloud experts.